Check21 Privacy Policy

Check21 partners with a number of Service Partners and Financial Institutions (collectively, “Service Providers”) to provide you and your business with payment and bank account verification solutions. As part of our services to our business customers, you or your business may provide Check21 with personally identifiable information. Where you provide information about individuals or organizations, you agree that you have all rights and permissions necessary to provide such information to us.

If you have any questions about this policy or privacy, please reach out to us at privacy@Check21.com.


I. Who we are and Some Other Definitions


A. Personal Information. “Personal Information” is any information that identifies, relates to, or reasonably could be linked to or associated with a particular person or organization.


B. Services. “Services” means financial products, technology, payment services, OCR and imaging services, verification services, and all other services provided by Check21.


II. What Personal Information We Collect About You and Where It Comes From


A. Information Check21 Collects from You


We collect and process Personal Information through our Services when you interact with Check21. The data we collect from you varies depending on what specific Services you and your company use. In some cases you actively provide us with the information and in others, Check21 may collect the information automatically. Check21 collects personal information from you when you directly interact with Check21 in the following ways:



Check21 may collect the following categories of Personal Information from you when you interact with or use our Services.



B. Information Check21 Collects from Other Sources


1. Personal Information Collected from Third Parties


Check21 may also collect information about you from other sources. The paragraphs below describe the categories of third parties Check21 collects Personal Information from and what categories of data we collect from them. The information categories referenced in the paragraphs below have the same description as provided in Section II.A of this Policy.



2. Personal information related to administrators, employees, company owners, and authorized persons or representatives


In some circumstances, Check21 requires our business customers and their representatives to provide us with Personal Information relating to another person (such as providing us with Personal Information about the owners of your business during the application process or providing us with Personal Information about employees). You must inform all persons whose information you share with us how we collect and process Personal Information and all other terms of this Policy.


III. How Check21 Processes and Stores Personal Information


A. How Check21 Processes Personal Information


Check21 processes Personal Information to provide its customers with a reliable and secure payment solution. That requires us to process Personal Information for a number of purposes, as described below:



In addition, we may work with agencies, advertisers, ad networks and other technology services to place advertisements on our behalf on other websites and services. For example, we may place ads through advertising and social media firms that you may view on their platforms as well as on other websites and services. As part of this process, we (or these third parties) may incorporate tracking technologies into our own Website and emails or other communications as well as into our ads displayed on other websites and services. Some of these tracking technologies may track your activities across time and services for purposes of associating the different devices you use, and delivering relevant ads and/or other content to you ("Interest-based Advertising").


While you may disable some tracking technologies in your browser settings by blocking cookies in your browser, using global privacy controls, or using other privacy settings on your device or browser, you may still receive non-targeted advertisements we send as part of a general marketing campaign.



When complying with court orders and other similar legal processes, Check21 strives for transparency. We will make reasonable efforts to notify our customers and users of any disclosure of their Personal Information, unless we are prohibited by law or court order, or exigent circumstances prevent us from doing so.



B. Anonymized and aggregated data. To improve and market our Services, better target advertisements, and for other promotional purposes, Check21 may transform Personal Information into de-identified information removing or masking information that could be used to identify you and by aggregating or combining de-identified data with other information.


C. For EEA and UK residents: Legal basis for processing


The General Data Protection Regulation (GDPR) in Europe requires a "lawful basis" for processing personal data. Our lawful basis includes where: (a) you have given consent to the processing for one or more specific purposes, either to us or to our Service Providers, partners, or business customers; (b) processing is necessary for the performance of a contract with our customers; (c) processing is necessary for compliance with a legal obligation; or (d) processing is necessary for the purposes of the legitimate interests pursued by us or a third party, and your interests and fundamental rights and freedoms do not override those interests.

The legal basis for Check21’s different Personal Information processes is as follows:



IV. How Check21 Discloses Personal Information to Other Parties


A. Check21’s Disclosures of Personal Information to Third Parties


Check21 discloses Personal Information for several business purposes. Check21 discloses the following data categories for the following purposes:



B. Restrictions on Service Provider’s Use of Your Personal Information


Check21 may transfer your Personal Information to our Service Providers. Check21 contractually prohibits our Service Providers from retaining, using, or disclosing information about you for any purpose other than performing the services for us and fulfilling their own regulatory and legal obligations, although we may permit them to use information that does not identify you (including information that has been aggregated or de-identified) for other purposes except as prohibited by applicable law or contractual obligation.


C. Data transfers in corporate transactions


In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Information and data we process from you may become part of the assets we transfer or share in preparation for any such transaction. Any acquirer or successor of Check21 may continue to process Personal Information consistent with this Policy.


D. Compliance and compelled disclosures


We may disclose or transfer Personal Information in the following circumstances:



E. For California residents: No sale or sharing of Personal Information


Check21 does not sell or allow our Service Providers to process your Personal Information for their own use without your consent, unless the processing of that information is either required by law or we determine that disclosure is reasonably necessary to enforce our rights, protect our property or operations, or enforce the rights and protect the property or operations of our business partners and customers. As part of our arrangements with Service Providers, Check21 may receive your Personal Information from and transfer your Personal Information to our Service Providers as part of providing our Services and Products, but these transfers are conducted under a premise that protects your data from additional uses and are not considered a sale pursuant to California law.


V. How Check21 stores and protects Personal Information


A. How long Check21 retains Personal Information and when we delete it


Check21 collects and retains Personal Information to provide our Services. We retain that information for as long as we have a business or operational reason to retain that information, or where we have a legal or regulatory obligation to continue to retain that Personal Information after it has served its business or operational purpose. Check21 deletes or de-identifies Personal Information when we no longer are required to or have a reasonable business purpose to retain it.


Check21’s legal retention obligations may require us to retain your Personal Information after you are no longer an authorized user or after your Check21 account has closed. These retention obligations also prohibit us in some cases from deleting certain Personal Information after you have asked us to delete your data under the data privacy and data rights laws in different jurisdictions. Check21 retains data where it is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements or where deleting it prevents us from billing for our Services, calculating taxes, conducting required audits, or carrying out other legitimate business functions.


B. Where Check21 stores Personal Information and international data transfers


As we strive to serve our customers everywhere in the world they operate, Check21 may process and store Personal Information for the purposes described in this Policy in the United States or any other country in which Check21, its subsidiaries, affiliates, or Service Providers operate. These countries may have data privacy or protection laws that are different. Check21 takes measures to comply with applicable data privacy laws when we transfer Personal Information internationally.


C. Check21’s data security


Check21 uses organizational, technical, and administrative measures to protect Personal Information that we collect and process. The measures we use are designed to provide a level of security appropriate to the risk of processing Personal Information. The specific measures we use include encrypting Personal Information in transit and at rest, device and identity verification processes, and idle lockouts.


Where you have created a username and unique password to enable you to access your Check21 Account, or use our Services, it is your responsibility to keep this password secure and confidential.


Please contact us immediately if you believe that your Personal Information or any other confidential information that you have provided to us is no longer secure or has been lost or stolen.


VI. Additional Important Information About Your Personal Information


A. Check21 Account users and administrators’ access and authorities


Check21 Services are intended for use only by companies, and you may only use a Check21 Account if you are an employee or other authorized representative of a company that has opened a Check21 Account. The information in your Check21 Account is governed by our agreements with the applicable business customer. You may access, update, or delete certain information within your Check21 Account through the Platform, provided that the business customer’s administrator is responsible for determining how that data is managed. The business customer's administrator is responsible for your Check21 Account. The administrator can also access information about you via their own access to Check21’s Services, access and retain information we have stored on its behalf, and limit your ability to edit, modify, delete, or use information associated with your use of the Services.


However, losing authorized access to a company’s Check21 Account does not deprive you of rights you may have under the data privacy or other data rights laws in your jurisdiction.


B. Closure of a Check21 Account


Closure or deletion of your company’s Check21 Account will mean that the business customer will permanently lose access to the Personal Information and data associated with the Check21 Account. Personal information or de-identified information associated with your company’s Check21 Account may nonetheless remain on systems owned or maintained by Check21 where required to comply with the law, our contractual obligations, or carrying out legitimate business functions.


C. For EEA and UK residents: Check21’s role as a data controller and processor


Data protection laws in Europe distinguish between organizations that process personal data for their own purposes (known as "controllers") and organizations that process personal data on behalf of other organizations (known as "processors"). Check21 acts as a controller with respect to personal data collected as you interact with and use our Services. For the Products, Check21 acts as a processor when we act on the instructions of or on behalf of a business customer, and as a controller when Check21 is deciding how to process data directly.


VII. Your Rights and Choices


A. Your Choices with Check21


1. Electronic Communications



2. California Resident Rights and Choices


If you are a California resident, you have certain rights over the information that we have about you. You can:



Check21 will not discriminate against you for any use of your privacy rights.


To exercise any of these rights, you may make a request by emailing us at privacy@Check21.com. Check21 will confirm receipt of your request and provide you with information about our processes for acting on your request, including when you can expect a response, within 10 business days. We will need to verify your identity to ensure the security of your Personal Information before providing you with any Personal Information.


If you are currently a Check21 user, you may correct any Personal Information we have about you either in your settings, by contacting your administrator, or by using the contact details above.


3. European and United Kingdom Rights


You have the following rights regarding the Personal Information we collect and use about you:



To exercise any of these rights, please contact us at privacy@Check21.com. We will respond to your request within 30 days. We may require specific information from you to help us confirm your identity and process your request.


If Personal Information about you has been processed by us as a processor on behalf of a business customer and you wish to exercise any rights you have with such personal data, please inquire with our customer directly. If you wish to make your request directly to us, please provide the name of the customer on whose behalf we processed your personal data. We will refer your request to that Customer, and will support them to the extent required by applicable law in responding to your request.



Please note that we retain information as necessary to fulfill the purposes for which it was collected, and may continue to retain and use your Personal Information, even after a data subject request, for purposes of our legitimate interests and to comply with our legal obligations, including where needed to resolve disputes, prevent fraud and financial crime, and enforce our agreements as well as to comply with statutory retention obligations.


4. Residents of other locations


If you reside in a US state or territory other than California or anywhere else in the world other than the European Economic Area or United Kingdom and would like more information about how Check21 processes your Personal Information or have questions about your rights under this Policy, please submit your request to privacy@Check21.com.


B. Your Choices with Google Analytics and Interest-Based Advertising Providers


1. Google Analytics


Check21 uses Google Analytics to better understand how users interact with our websites and advertising. Google provides tools to allow you to opt out of the use of certain information collected by Google Analytics at https://tools.google.com/dlpage/gaoptout and by Google Analytics for Display Advertising or the Google Display Network at https://www.google.com/settings/ads/onweb.


2. Interest-Based Advertising


The companies we work with to provide you with targeted ads in connection with the Services are required by us to give you the choice to opt out of receiving targeted ads. Most of these companies are participants of the Digital Advertising Alliance ("DAA") and/or the Network Advertising Initiative ("NAI"). To learn more about the targeted ads provided by these companies, and how to opt out of receiving certain targeted ads from them, please visit: (i) for website targeted ads from DAA participants, https://www.aboutads.info/choices; and (ii) for targeted ads from NAI participants, https://www.networkadvertising.org/choices. Opting out only means that the selected participants should no longer deliver certain targeted ads to you, but does not mean you will no longer receive any targeted content and/or ads (e.g., in connection with the participants' other customers or from other technology services).


Please note that if you opt out using any of the methods described for Google Analytics, DAA,or NAI, the opt out will only apply to the specific browser or device from which you opt out. We are not responsible for the effectiveness of, or compliance with, any opt out options or programs, or the accuracy of any other entities' statements regarding their opt out options or programs.


VIII. Updates to This Policy


We may update this Policy from time to time in response to changing legal, regulatory, technical or business developments. We will obtain your consent to any material changes to this Policy if, and where, required by applicable data protection laws.


IX. How to Contact Us


If you have concerns, questions, or would like to better understand our privacy practices at Check21, please contact us using the following details:


By email: privacy@Check21.com


Check21 Inc.


1440 Coral Ridge Drive


Suite 366


Coral Springs, FL 33071


By phone to our Customer Experience team: +1 866-989-CHECK